MAI COMPANY CONFIDENTIAL FIELD INFORMATION BULLETIN
SERVICE GROUP(S): MICRO,MINI,LARGE     MFG: INTERSCAPE SYSTEMS

 NACS  TYPE(S): N157                   MFG. MODEL(S): PC SYSTEMS

CATEGORY: CPU                          DESC: ALL SYSTEMS

                   *** TABLE OF CONTENTS AS OF 11/10/95 ***                     

FIB 00001.General Information.........................................11/09/95


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FIB 00001                  MAI COMPANY CONFIDENTIAL                   11/09/95

                          *** General Information ***
MAI is providing warranty work for Interscape Systems, who sells PC based
systems under their name. The systems are manufactured by AEGIS Manufacturing,
the dealers and customers are not aware of the AEGIS name, all references to
the systems should be made using the Interscape Systems name.

The Interscape systems are being supported through the MAI Canada's Product  
support group at 800/663-3913.

Bruce Dobson is the primary Irvine contact for problems with this account.

Problem resolution sequence:

 1) The dealer/end user calls MAI Canada's Product Support (800/663-3913)
 2) Canada's Product Support attempts to resolve the problem over the phone
    or makes a best guess hardware diagnosis.
 3) If the problem requires hardware replacement or on-site support by an MAI
    CSE, Canada opens a call through Irvine dispatch under the Aegis customer
    name. The customer site where the work is to be done will be listed under
    the "F7 Notes". "Customers" may be dealers selling the Interscape system or
    end users, and may be offices or homes.
 4) If parts are required, they will be shipped from Atlanta, Georga directly
    to the customer site.
 5) Within 48 hours the MAI CSE must go on site to replace the parts and/or
    resolve the problem.
 6) Defective parts are returned to MAI Philadelphia using the original
    packaging and pre-addressed FedEx 2nd Day Airbill included with the new
    part.
 7) Call is closed out both through Irvine dispatch AND MAI Canada at
    800/663-3913.

NOTE: Motherboards are shipped without CPU or memory, these must be moved
      from the original PCBA, CPU's are in ZIF sockets, these have caused
      problems after PCBA replacement, if the system does not function after
      motherboard replacement reseat the CPU chip.
      Use proper static measures when replacing PCBAs.

      Check jumper settings on the spares against the original PCBAs.

ORIGINATOR: Norm Jones


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