MAI COMPANY CONFIDENTIAL FIELD INFORMATION BULLETIN SERVICE GROUP(S): MICRO,MINI,LARGE MFG: BASIC FOUR NACS TYPE(S): N101 MFG. MODEL(S): REMOTE MAINTENANCE CATEGORY: REMOTE MAINT. SVC. DESC: SERVICE INFORMATION *** TABLE OF CONTENTS AS OF 11/09/93 *** FIB 00001.General Information.........................................06/29/89 FIB 00002.Instructions for using the RMS System Site Log software.....10/07/93 REMOTE MAINT. SVC.-BASIC FOUR-REMOTE MAINTENANCE----Table Of Contents Pg01 of 01 FIB 00001 06/29/89 *** General Information *** Remote Maintenance Service is a program which MAI Basic Four has instigated to improve customer service and reduce maintenence time and cost. See NACS Field Service Management Bulletin #5 for detailed information. ORIGINATOR: H. Mitchell REMOTE MAINT. SVC.-BASIC FOUR-REMOTE MAINTENANCE----FIB001 Pg001 FIB 00002 MAI COMPANY CONFIDENTIAL 10/07/93 *** Instructions for using the RMS System Site Log software *** I. INTRODUCTION The purpose of the "SYSLOG" program is to aid in keeping a record of SPx, MPx, and GPx system hardware and provide a log for any hardware maintenance performed. The hardware record includes PCBA (printed circuit board assembly placement) by slot (MPx,GPx), stack (SPx), board revision levels, serial number, part number, description and other information. The maint- enance log is used to log each service call. It stores the model number of the failing device, the out of service time, the repair action taken and the parts used. It is intended to be used by the National Support representative on site who has easiest access to the information being collected. It may however, be used via remote access by various support personnel for troubleshooting purposes. Revision "B" of the Syslog program is desinged to be used on any SPx, MPx, or GPx Series 340 system. II. INSTALLATION MPx Installation It is recommended that the "SYSLOG" programs be restored into the system default family and to the .SYSDATA. node. The installer/user must first set their prefix to '(SDFAMILY).SYSDATA.' where (SDFAMILY) = system default family. The programs are restored from tape using the 'EXTTAPE' utility from the command mode prompt. Enter '&' for the file specifier to restore all files. The total amount of disk space required is approximately 200 sectors SPx/GPx Installation It is recommended that the "SYSLOG" programs be restored into the /etc directory. The installer/user should set /etc as the first directory in their path. This will make sure that when the data files are created or accessed, they will be in the /etc directory. General Installation Instructions There are three program files that will be restored, "SSLM01","SSLP02" and "SYSLOG". The data files used by these programs will be created when the programs are run. It is important to set your prefix (MPx) or path (SPx, . GPx) to the correct node or directory when running these programs so that the data files will be created in that node. The data files that will be created are called 'SSLF01' AND 'SYSF01'. A file with this documentation will also be restored and is named "SYSLOGDOC". III. EXECUTION The user must first set their prefix (MPx), or path (SPx, GPx) to have the correct node or directory first in their prefix/path. Once this is set, go into BASIC and run the program "SYSLOG". The program has three options which may be selected from the main screen. These options are described below : REMOTE MAINT. SVC.-BASIC FOUR-REMOTE MAINTENANCE----FIB002 Pg001 1. General Site Information Maintenance : This option should be chosen first to enter general information about the system and customer. Once this has been set up, you do not have to run this again unless changes are required. 2. System Site Log Maintenance or Printing : This option is used for . logging, displaying, printing, searching or modifying service call entries. When this option is chosen, a menu displaying these five options will be displayed. 3. System PCBA Revision Maintenance or Printing : This option is used to keep a record of each circuit board and which slot it is installed in. This should be used when new boards are added to the system or when a board is replaced. This option will also allow you to print all of the slot information for this system. The user is prompted for each input and the information expected is self explanatory. Below are some suggestions for using this program : General 1. Always print a hard copy, (option 2, submenu option 3) after the data has been entered. This should be kept in the customer site log and at the NACS office. 2. Print a new copy with each board change and add it to the site log for tracking purposes (option 3, submenu option 2). 3. To get back to the main menu, you can hit the escape key. 4. The program and data files should be backed regularly. General Site Information Maintenance 1. Entering Site Information a. MBII key will move you to the prior field. b. MBIII key will accept the current data and take you to the verify prompt at the bottom of the screen. c. MBIV key will exit this screen and take you back to the main menu. d. An "MPx" system type will allow you to enter a "Y" or "N" answer to the "Doublewide Backplane" prompt. e. When entering the number of chassis for "MPx", do not include the Doublewide as a chassis. f. The total Slots Available are calculated as follows: SPx MPx GPx --- --- --- 1 Slot for CMB 13 Slots per Chassis 1 Slots for CMB 7 Slots for Memory 22 Slots for Doublewide 8 Slots for Chassis 7 Slots for Controller 6 Slots for Expansion g. The Serial Number and O.S. Level will default to correct level. h. When entering the system type all you have to enter is the first letter of the system type. System Site Log Maintenance or Printing 1. Entering a Service Log Entry a. This should be used to log each service call indicating what maintenance was performed. b. The NACS type is the model number of the device and must be four REMOTE MAINT. SVC.-BASIC FOUR-REMOTE MAINTENANCE----FIB002 Pg002 digits. c. At least two digits must be entered at the serial number prompt. d. A carriage return may be used for 0:0 at the time prompt. You must enter a ':' between hours and minutes. e. Two characters are required at the FE name prompt. System PCBA Revision Maintenance or Printing 1. System PCBA Revision Maintenance . a. The slot locations for MPx refer to the CPU chassis slots and are numbered starting from 0. When entering data, slot 0 is on the left hand side of the chassis. b. The valid slot numbers will be displayed for you in a "Help" text. c. The slot locations for GPx include the CMB which must be slot 0. The balance (1-8) are expansion slots numbered left to right. d. The stack (SPx) will further identify the board (ie. memory stack, board 1). The CMB stack will always default to CMB. e. The terminators will always be entered in the first available slot and the last available slot. f. The comment field for each slot may be used to track the date the board was installed or changed. It may also be used to track board addressing. An example for a 4 MB memory board might be : Bank 4-7. Installed 11/20/88 g. Power Supply information is not recorded at this time. 2. System PCBA Revision Information Report: a. The report is intended to print 132 characters wide. Some printers will support compressed print so that narrow paper can be used. The user must set the printer to compressed print before running the program and then set it back to regular print when finished. The mnemonic for compressed print is '16' and '10' for regular print. b. The report format will obviously vary depending on system type. For example, the MPx will display the Doublewide backplane, however SPx and GPx will not. The SPx report will display the Boards by Stack . however the MPx and GPx reports will display the boards by slot number. ORIGINATOR: Dale Jensen REMOTE MAINT. SVC.-BASIC FOUR-REMOTE MAINTENANCE----FIB002 Pg003