MBF COMPANY CONFIDENTIAL FIELD INFORMATION BULLETIN SERVICE GROUP(S): MINI MFG: BASIC FOUR NACS TYPE(S): N030 MFG. MODEL(S): TRACE CATEGORY: SOFTWARE DESC: SYSTEM *** TABLE OF CONTENTS AS OF 12/23/90 *** FIB 00001.Caution on release of Polling Ghost [ WPSF 519 ]............02/08/89 FIB 00002.Patch to correct file sizing problem [ WPSF 520 ]..........02/08/89 FIB 00003.Enable/Disable Incoming Calls doesn't Work [ WPSF 519-1 ]..05/12/89 FIB 00004.Calls Print in Wrong Columns [ WPSF 519-2 ]................05/12/89 FIB 00005.Activity Summary Shows 0 Average Time [ WPSF 519-3 ].......05/12/89 FIB 00006.Won't Acknowledge Terminals Above T9 [ WPSF 519-4 ]........05/12/89 FIB 00007.Fails to Perform Maintain TRACE Ghost Task [ WPSF 519-5 ].05/12/89 FIB 00008.Activity Report Call Conditioning doesn't Work [ WPSF 519-605/12/89 FIB 00009.Err 41 in Trunk Group Summary Report [ WPSF 519-7 ]........05/12/89 FIB 00010.Problems with: Enable/Disable Calls, Expanded Memory, ERR 1'07/21/89 FIB 00011.Error 43 in Ghost Status Program on Trace 3.0A [ WPSF 519 A11/27/90 SOFTWARE-BASIC FOUR-TRACE---------------------------Table Of Contents Pg01 of 01 FIB 00001 02/08/89 *** Caution on release of Polling Ghost [ WPSF 519 ] *** At the risk of sounding like a broken record, I must remind MAI TRACE users you that it is VERY IMPORTANT that the TRACE Polling Ghost be properly released prior to re-loading or doing a shut-down of the MBF host. Please remind your customers of this, as re-loading while the ghost was running has caused significant support problems lately. When the system is loaded while the ghost is processing calls, as many as 8-10 TRACE data files are open, and calls will not be properly written to all files. This also causes the file record counter to be off, showing that the files contain more records than they claim. When this happens and Period End Processing is run, the system will show a negative number of records in TRCOVF. Attached are a couple of sample 'WARNING' sheets, which can be used to remind the operator not only to release the ghost prior to load or shut-down, but also not to re-configure the port MAI TRACE is on. In addition, there is one to put near the phone switch to alert switch maintenance personnel not to modify SMDR output. We suggest that these (or something similar) be placed in the switch room, and near the MBF host. They just may save a few hours of grief and frustration, and we could all benefit from that! We advise you to put these at your customer sites (and at the branch too!). ORIGINATOR: Sue Beld SOFTWARE-BASIC FOUR-TRACE---------------------------FIB001 Pg001 FIB 00002 02/08/89 *** Patch to correct file sizing problem [ WPSF 520 ] *** The following changes are being provided to correct a problem in TRCSZ1, the MAI TRACE File Sizing program. Without these changes, the program will either encounter error 12's when trying to define the customer's data files, or define the files using the number of records originally entered, NOT what the installer enters. NEW INSTALLATIONS: CHANGES SHOULD BE MADE IMMEDIATELY AFTER DOWNLOADING SOFTWARE...PRIOR TO RUNNING TRACE SYSTEM SIZING. EXISTING 2.0A*15 INSTALLATIONS: Do a directory and check the size of TRC003 and TRCS00 - TRCS07. If the number of records =3500, and this is NOT what you entered for number of calls per .period, make the following changes to TRCSZ1 and rerun the File Sizing Program. PROGRAM: TRCSZ1 LINE BEFORE CHANGE: 1550 N=X*T0(X1); IF X1<>0 THEN IF X2<>0 AND T0(X2)<>0 N=N*T0(X2) LINE AFTER CHANGE: 1550 N=INT(X*T0(X1)); IF X1<>0 THEN IF X2<>0 AND T0(X2)<>0 N=INT(N*T0(X2)) CHANGES: ^ ^ ^ ^ ^ ^ LINE BEFORE CHANGE: 1940 V0=W2,V1=W,V2=N;..... LINE AFTER CHANGE: 1940 V0=W2,V1=W,V2=Z;..... CHANGE: ^ ORIGINATOR: Sue Beld SOFTWARE-BASIC FOUR-TRACE---------------------------FIB002 Pg001 FIB 00003 05/12/89 *** Enable/Disable Incoming Calls doesn't Work [ WPSF 519-1 ] *** PROBLEM: Enable/Disable Incoming Calls does not perform function, although not apparent to user. WORK-AROUND: Enter command manually. Select item 99 - Other Commands. Enter: #IN,ON (to enable incoming calls) #IN,OF (to disable incoming calls) The first time this is entered, the TRACE unit may return a call record from the buffer. Enter again - command is accepted when the system responds "**** OK". PROBLEM: Err 1 when sending commands to TRACE unit using TRCOMM. WORK-AROUND: Err results from unit responding back with a call record plus appropriate response, (or when banner is sent during a cold start); the string is too large for TRCDIA. Initialize TRCDIA using system utilities, and re-enter command if necessary. PROBLEM: Expanded Memory command in TRCOMM does not work. CORRECTION: Add the following lines to TRCOMM: MPx 2000/3000/4000 .TRACE.R20A.SYS.TRCOMM /trace/r20a/sys/TRCOMM 1050 C$="#UP,DA,7F00,00A000AFE7,05" 1060 GOSUB 5000 NOTE: This Field Bulletin has been revised to change the number from 419 Addendum-1 to 519 Addendum-1. ORIGINATOR: Sue Beld SOFTWARE-BASIC FOUR-TRACE---------------------------FIB003 Pg001 FIB 00004 05/12/89 *** Calls Print in Wrong Columns [ WPSF 519-2 ] *** PROBLEM: Calls appearing in the wrong time column. CORRECTION: Pgm = TRCHUR MPx 2000/3000/4000 .TRACE.R20A.SYS.TRCHUR /trace/r20a/sys/TRCHUR CURRENT: 401 IOLIST C0$,A0$,A,A0,A1,A2,A3,A4,A5,A6,A7,A8,A9, B,B0,B1,B2,B3 CHANGE TO: 401 IOLIST C0$,A0$,*,*,A,A0,A1,A2..... ^^^ ORIGINATOR: Sue Beld SOFTWARE-BASIC FOUR-TRACE---------------------------FIB004 Pg001 FIB 00005 05/12/89 *** Activity Summary Shows 0 Average Time [ WPSF 519-3 ] *** PROBLEM: Daily Department Activity Summary showing 0 for average duration. CORRECTION: Make the following change to TRCR10: MPx 2000/3000/4000 .TRACE.R20A.SYS.TRCR10 /trace/r20a/sys/TRCR10 CURRENT: STMT 7402 LET X(1)=0;IF T(1,Y9)<>0 THEN LET X(2)=T(3,Y9)/T(1,Y9) CHANGE TO: STMT 7402 LET X(2)=0;...... ^ ORIGINATOR: Sue Beld SOFTWARE-BASIC FOUR-TRACE---------------------------FIB005 Pg001 FIB 00006 05/12/89 *** Won't Acknowledge Terminals Above T9 [ WPSF 519-4 ] *** PROBLEM: The 2.0A version of MAI TRACE uses a version of the "OMS" menu system, which does not acknowledge terminal assignments greater than T9. This can be corrected by making the following changes: CORRECTIONS: PGM = /trace/r20a/sys/MSMD11 CHANGE: STMT 120 REM out STMT 130 REM out ADD: STMT 115 LET Z$=FID(0),T=NUM(Z$(2)) STMT 116 LET T=T+1 PGM = /trace/r20a/sys/MSMD14 CHANGE: STMT 130 REM out ADD: STMT 135 LET Z$=FID(0),T=NUM(Z$(2)) STMT 136 LET T=T+1 ORIGINATOR: Sue Beld SOFTWARE-BASIC FOUR-TRACE---------------------------FIB006 Pg001 FIB 00007 05/12/89 *** Fails to Perform Maintain TRACE Ghost Task [ WPSF 519-5 ] *** PROBELM: Upon a new installation, when Maintain TRACE Ghost Task is selected from the menu, it does not go to the program, but only repaints the screen. CORRECTION: Check the .TRACE.R20A.DATA. node (or/trace/r20a/data/) for TRC012. This is the Account Code Masterfile. If it does not exist, check the following: System File Maintenance (off of TRACE Utility Menu), select "ENTER NEW RECORDS" and enter TRC012. Check that the "Used by System" and "Used by Ghost" flags are set to "Y". If not, change to "Y" and CR to write record. Select "TRACE System Sizing" from the INSTALL menu. Enter 10 for # of account codes, even if not used, and run the sizing program. This will create the file, TRC012, and you should be able to access the ghost program. This will not delete data in files. ORIGINATOR: Sue Beld SOFTWARE-BASIC FOUR-TRACE---------------------------FIB007 Pg001 FIB 00008 05/12/89 *** Activity Report Call Conditioning doesn't Work [ WPSF 519-6 ] *** PROBLEM: Conditioning the call duration does not work. CORRECTION: The following code changes must be made to TRCDAR: MPx 2000/3000/4000 .TRACE.R20A.SYS.TRCDAR /trace/r20a/sys/TRCDAR CURRENT: 0150 DEF FND$(T)=STR(INT(T/60):"##00")+":"+STR(INT(T)-(INT(T/60)*60):"00")+": 0150:"+STR(FPT(T)*60:"00") 1060 E$=FND$( A0 ) 3214 PRINT(7,ERR=8200)@(0),C9$,@(9),D$,@(18),K4$,@(41),A9$,@(46),B5$,@(57),B6 3214:$,@(61),E$,@(73),A9:Z4$(15,7);GOSUB 3990 6850 IF U3$(1,1)="Y" PRINT(7,ERR=8200)@(101),"----------",@(113),"-------",'L 6850:F',2(67),W8$(Y9*15+1),@(83),"CALLS: ",@(90),N(Y9),@(99),FNE$(T(1,Y9)) 6850:@(111),T(2,Y9):Z4$(13,9),'LF',@(101),"==========",@(113),"=======",'LF' 6850:,@(80),"AVERAGES: ",@(101),FND$(X(1)),@(112),X(2):"#####.00",'LF', CHANGE TO: (Copy line 150 to 152 - change function at same time, or will encounter an err 25). All changes are underlined. 0152 DEF FND9$(T)=STR(INT(T/60):"00")+":"+STR(INT(T)-(INT(T/60)*60):"00")+": ___ _ __ 0152:"+STR(FPT(T)*60:"00") ___ 1060 E$=FND9$( A0 ) _ 3214 PRINT(7,ERR=8200)@(0),C9$,@(9),D$,@(18),K4$,@(41),A9$,@(46),B5$,@(57),B6 3214:$,@(63),E$,@(73),A9:Z4$(15,7);GOSUB 3990 __ 6850 IF U3$(1,1)="Y" PRINT(7,ERR=8200)@(101),"----------",@(113),"-------",'L 6850:F',2(67),W8$(Y9*15+1),@(83),"CALLS: ",@(90),N(Y9),@(99),FNE$(T(1,Y9)) 6850:@(111),T(2,Y9):Z4$(13,9),'LF',@(101),"==========",@(113),"=======",'LF' 6850:,@(80),"AVERAGES: ",@(99),FND$(X(1)),@(112),X(2):"#####.00",'LF', __ ORIGINATOR: Sue Beld SOFTWARE-BASIC FOUR-TRACE---------------------------FIB008 Pg001 FIB 00009 05/12/89 *** Err 41 in Trunk Group Summary Report [ WPSF 519-7 ] *** PROBLEM: ERR 41 running Trunk Group Summary Report (cumulative). CORRECTION: Make the following change to TRCTGS. MPx 2000/3000/4000 .TRACE.R20A.SYS.TRCTGS /trace/r20a/sys/TRCTGS Stmt 1000 "...END=1025..." Change to: "...END=5000..." ORIGINATOR: Sue Beld SOFTWARE-BASIC FOUR-TRACE---------------------------FIB009 Pg001 FIB 00010 07/21/89 *** Problems with: Enable/Disable Calls, Expanded Memory, ERR 1's *** PROBLEM: Enable Disable Incoming Calls does not perform function, although not apparent to user. WORK-AROUND - Enter command manually. Select item 99 - Other Commands. Enter: #IN,ON (to enable incoming calls) #IN,OF (to disable incoming calls) The first time this is entered, the TRACE unit may return a call record from the buffer. Enter again - command is accepted when the system responds "**** OK". PROBLEM: Err 1 when sending commands to TRACE unit using TRCOMM. WORK-AROUND - Err results from unit responding back with a call record plus appropriate response, (or when banner is sent during a cold start); the string is too large for TRCIA. Initialize TRCIA using system utilities, and re-enter command if necessary. PROBLEM - Expanded Memory command in TRCOMM does not work. CORRECTION - Add the following lines to TRCOMM: MPx 2000/3000/4000 ---------------------- ---------------------- .TRACE.R20A.SYS.TRCOMM /trace/r20a/sys/TRCOMM 1050 C$="#UP,DA,7F00,00A000AFE7,05" 1060 GOSUB 5000 ORIGINATOR: S. Beld SOFTWARE-BASIC FOUR-TRACE---------------------------FIB010 Pg001 FIB 00011 11/27/90 *** Error 43 in Ghost Status Program on Trace 3.0A [ WPSF 519 A9 ] *** PURPOSE This Field Bulletin is to fix a bug in the TRACE 3.0A release. SYMPTOM The ghost status program reports an Error 43 when it receives erronious data from the TRACE box. SOLUTION In TRCSTS change line 4040: OLD: 4040 LET W3$=STR(NUM(X$,ERR=04050):M4$),X$=W3$+"0000",X$=X$(1,4) NEW: 4040 LET W3$=STR(NUM(X$,ERR=04050)),X$=W3$+"0000",X$=X$(1,4) ORIGINATOR: Jack Adams SOFTWARE-BASIC FOUR-TRACE---------------------------FIB011 Pg001